I purchased these in October in order to be ready for the up-coming winter. The chains I was previously using were past their prime (20 years old). My driveway has an incline towards the road. I installed the Terra Grips as instructed, and quickly found out that the tractor couldn't climb the driveway with only an inch of snow on it! I switched over to the old chains and finished the season without any problems.
I contacted Terra King to explain the problem. They informed me that I had two problems. First, the purchase was over 30 days, therefore not returnable. I explained that it had to snow first in order to see if they would work. That led to the second problem the item was considered used. Again, I explained the only way to see if the Terra Grips actually work, is to use them. Strike two.
Because of both of these issues, they wouldn't be able to issue a refund. I said I would be willing to pay the restocking fee in order to try to meet them half-way. Again they said not returnable. Strike three.
Very disappointed with customer service at Terra King. Definitely will not purchase anything from them again.
I will purchase new chains for next season from a different retailer.
I purchased these in October in order to be ready for the up-coming winter. The chains I was previously using were past their prime (20 years old). My driveway has an incline towards the road. I installed the Terra Grips as instructed, and quickly found out that the tractor couldn't climb the driveway with only an inch of snow on it! I switched over to the old chains and finished the season without any problems.
I contacted Terra King to explain the problem. They informed me that I had two...
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