When you put the height adjustment on level 4 or above, the front right wheel locks up against the mower chassis. This is a bad design as the wheel will not turn at level 4 or higher
Kathryn Does Not Recommend This Mower
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (M-F 9-6EST and Sunday 9-4EST). We promise to do our best to make sure you are satisfied 100%.