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Mowers Direct

Mowers Direct is one of the largest online lawn mower dealers.



Mowers Direct offers a large selection of lawn mowers for sale.

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Mowers Direct

Return Policy

Thank you for shopping at Mowers Direct. We're here to ensure that your experience is perfect.

In some rare instances, you may need some help with a return. Don't worry! The following information will help you process your return:

No returned merchandise will be accepted without a Return Material Authorization (RMA). Please call our toll free number and speak with a customer solutions representative to obtain a RMA # and shipping instructions. We will credit you in the same manner as your original payment within 10 business days of receiving the returned item.

Unopened Merchandise
You may return any "unopened" products and accessories within 30 days of delivery for a full refund. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund.

Opened Merchandise
"Opened" products and accessories can be returned within 30 days of delivery*, but will be subject to a 25% restocking fee to cover testing, cleaning and repackaging expenses. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Opened returns must be in salable condition with original materials and packaging.

* Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.

Factory Direct Items
These items are shipped to you directly from the manufacturer and may be returned with approval from the manufacturer. If approved, you may be responsible for round trip shipping costs, as some products include free shipping, yet the cost of shipping may be included in the retail price. You may also be responsible for a restocking fee of up to 25%.

Cancelled Orders
An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, you will be responsible for both the outbound and return shipping costs.

Built-to-Order Items
There are no returns allowed for products which have been specially built for you and shipped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned.

Installed Items
Once an item has been installed it cannot be returned. Any damage due to improper installation is the responsibility of you or your installer. A warranty claim can be made, but it is up to the discretion of the manufacturer if they will cover any costs associated with an incorrect installation.

Damaged Products
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.

Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.

Obvious Damage
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.

Defective Products
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don't worry.

In most cases, it's a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.

Engine-powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.

Technical Support
Agri-Fab
(800) 448-9282

Air Force Hover Mower
800-780-9889

Allen
800-780-9889

Altocraft
(305) 392-2525

Apache Hose
(800) 553-5455

Ariens
920-756-4688

Big League Lawns
(800) 411-0150

Billy Goat
(816) 524-9666

Black & Decker
800-544-6986

Bosski Inc.
208-890-2056

Briggs & Stratton
(800) 743-4115

Buyers Products
(440) 974-8888

Classic Accessories
(800) 854-2315

Coleman Cable
(800) 323-9355

Core Power
406-883-CORE (2673)

Cub Cadet
1-877-282-8684

Earthquake
(800) 345-6007

Earthwise
(800) 633-1501

Eazy Mow
(866) 677-1801

Efco
1-800-800-4420

Eliet
412-367-5185

Giant-Vac
1-800-683-8484

Great States
(800) 633-1501

GreenWorks
888-909-6757

Homelite
(800) 242-4672

Honda
(770) 497-6400

Husqvarna
800-487-5951

Kawasaki Power Products
949-460-5687

Kunz Engineering
815-539-6954

Little Wonder
1-877-596-6337

Magnum
(800) 926-9768

Mantis
800-366-6268

Masport
800-780-9889

Meyer Products
1-877-412-7569

MoJack
1-877-466-5225

MTD Yard Machines
(800) 959-4683

MTD Yard Man
(800) 800-7310

Ohio Steel
1-800-652-2321

Oregon
1-800-223-5168

OxCart
800-936-3340

Parker
920-756-4688

Peco
800-438-5823

Poulan Pro
800-554-6723

Powermate
(888) 895-4549

PowerTek
877-769-7835

Precision Products
217-735-1590

ProMow
(877) 477-6669

Recharge Mower
Out Of Business

Remington
866-206-2707

Robomower
(888) 407-7626

Rush
800-345-6007

Scepter
(800) 387-6018

Scotts
(800) 633-1501

SFA Companies Inc.
1-888-332-6419

Simplicity
1-800-837-6836

Slime
(888) 457-5463

Snapper
(800) 935 2967

Snapper Pro
1-800-933-6175

Southland
800-737-2112

Sun Joe
(866) 766-9563

Swisher
(800) 222-8183

Tanaka
(888) 482-6252

TecMate
(905) 337-2095

TerraKing
(717) 569-3359

Toro
(888) 384-9939

TrimmerPlus
(800) 828-5500

Troy-Bilt
(800) 828-5500

TruFuel
(866) 950-3835

Weed Eater
1-800-849-1297

WORX
(866) 788-7394

Yard Man
(800) 800-7310


Scheduling a Return
To return an item, please email us at service@mowersdirect.com or call 1 (800) 837-8247 for the address to our Returns Center, which is different than what's posted on the box.

Products returned to the wrong address may be refused, delaying your credit, which typically takes 2-3 weeks to process.

Please "Contact Us" if you have additional questions.
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