Snapper (21") 190cc Self-Propelled Electric Start Lawn Mower

It is impossible to pull back unless it is PUSHED fwd about 3 feet. I have had a Snapper mower for 30 years THEY WERE the best.. now customer service is non-existent.

I was told by a Snapper customer service Tech " that’s normal it was designed that way!! what ?? the pins hang up because they are under torque. SO I have a $500 dangerous AND unusable mower. Buy at your own risk!! and DO NOT expect Snapper to stand behind their product or be of ANY help to you.

It has been in the shop the last seven out of eight weeks and it was returned the same way it went in.

MD RESPONDS: We would normally have our Snapper rep contact your service facility to help resolve your problem, but we don't see you in our records, and you didn't provide the name of the service facility.

You may want to call Snapper directly at (800) 935 2967; they may be able to help you get the proper performance from your mower, or speak with your service tech. Or, perhaps even better, direct you to a different service center since the one you're using hasn't been much help.

It is normal to have to push a self-propelled mower forward an inch or three to disengage the forward movement; but you are right- 3 feet is too much. The repair should be covered under Snapper's 2 year consumer Factory Warranty.

It is impossible to pull back unless it is PUSHED fwd about 3 feet. I have had a Snapper mower for 30 years THEY WERE the best.. now customer service is non-existent.

I was told by a Snapper customer service Tech " that’s normal it was designed that way!! what ?? the pins hang up because they are under torque. SO I have a $500 dangerous AND unusable mower. Buy at your own risk!! and DO NOT expect Snapper to stand behind their product or be of ANY help to you.

It has been in the shop the last seven out of eight weeks and it was returned the same way it went... more

Our past three mowers has been Ariens, but last one was very hard starting.

After comparing all the models we selected a Snapper with electric start. We were used to crazy wheels on the front and without them the mower seems very hard to control.

The ground speed control is very hard to control. If you don't wear gloves you can get a blister running the ground speed control.

Using the bagger you end up with just about as much grass on you as in the bag. The older models have a much better speed control and bagger system than the new ones.

MD RESPONDS: You may want to give the folks at Snapper Technical Support a call, toll free, at (800) 935 2967. They may have some tips on how to set up the mower to better suit your needs.

Our past three mowers has been Ariens, but last one was very hard starting.

After comparing all the models we selected a Snapper with electric start. We were used to crazy wheels on the front and without them the mower seems very hard to control.

The ground speed control is very hard to control. If you don't wear gloves you can get a blister running the ground speed control.

Using the bagger you end up with just about as much grass on you as in the bag. The older models have a much better speed control and bagger system than the new ones.
... more