We are very sorry to hear this. We value every customer and would like the opportunity to make this right for you. Please reach out to our Customer Care department at 866-SNOW-JOE (866-766-9563), and we will be more than happy to resolve any issues you are having with this unit. That's the Snow Joe + Sun Joe Promise!
Customer Care Supervisor
I bought a push mower after making my comparison online and reading reviews. I wasn't sure I'd made the right choice until I used it. It turned out to be a great mower, the lawn looks so good and I'm getting my exercise. When it got 'stuck' I called Customer Service, they answered right away... no recording or menu! It was a minor adjustment and it continued to work without any problems.
Mary Recommends This Sun Joe Mower
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Judith S. Andover, MA
Mow Joe Mj500m
I needed a small mower for a tiny area as I have a new riding mower, but this mover is too light and I can't get it to cut well at all. I should of thought about it longer and bought something heavier.
Am a 70 year old taking care of a 97 year old dad. Yard work limited as time is limited.
Cons:Difficult To Use, I Should Of Purchased A Heavier Mover Not Cutting Small Area
Judith Does Not Recommend This Mower
Judith's Experience With Mowers Direct
"I needed a small mower for a tiny area as I have a new riding mower, but this mover is too light and I can't get it to cut well at all. I should of thought about it longer and bought something heavier."
Bought as a replacement for Fiscars mower however cannot seem to adjust the blades to reduce the noise of rubbing against cutting blade, although it seems to be a decent mower.
David Does Not Recommend This Mower
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Stephen E. Chicago, IL
Already Broke Down
Still having a hard time figuring out how such a simple machine could stop working so quickly. I've cut my tiny yard 5 times and the blade is already bent after running over something thicker than grass. I can't tell, maybe a small tree branch? Now I can't get the blades tight enough to get a smooth cut anymore. Hoping there's some kind of warranty because I'm going to need it.
Stephen Does Not Recommend This Mower
Thank you for contacting Mowers Direct, sorry to hear about the issue you are having. This Mower does have a 2 year warranty which covers all manufacture defects, if you call Moe Joe directly they will assist you in getting it fixed. If you feel you are getting the run around from the manufacture just give us a call back and we will step in to get it resolved for you. (866) 766-9563